Currently our average shipping time is 10-15 business days, however we cannot control customs related delays in your destination country.

If your package tracking shows that the parcel is currently in New York or Los Angeles it means that it is currently going through the US customs process. Due to high demand and new border regulations we are experiencing longer than usual wait times in the United States.

In order to start a return please send an email to shopopticskin@gmail.com with your name, order number and shipping details. Please note that our money back guarantee is only valid for 30 days. If your order is outside the 30 day window, we require photos of the defective product in order to initiate a return.